Industries

CALL CENTER METRICS AND KPI

Running call center operations is a stressful environment, let alone managing without visibility. We at INNOSTRATEQ can assist you with our customized dashboards that will help you understand the call drivers, NPS, and performance of your agents and operations.

Key Services:

  • Key Performance Indicators
  • Call Volume
  • Agents Dashboard
  • And More

CONSTRUCTION

A construction project involves hundreds of processes. It starts with a work plan that includes budgets, design, and a schedule that impacts various groups. Also, there is a massive amount of measures and monitoring that needs to be completed successfully on time. INNOSTRATEQ can provide you the visualization that your organization needs to be efficient and the ability to understand what is happening with your project. We can help you keep track of project status, manage costs, and maintain safety work standards.

Key Services:

  • Key Performance Indicator
  • Project Status
  • Operational Dashboard

TELECOMMUNICATIONS

Telecommunications is the fastest moving industry and is constantly changing. At INNOSTRATEQ, we are proud to say that we have over two decades of experience with Cable, Wireless, Internet, Home Phone, and Home Security when it comes to visualization, reporting and data management.

Key Services:

  • Credits & Adjustments
  • Customer Satisfaction
  • Fraud Analysis
  • Customer Retention
  • Profitability
  • Network Operations
  • Performance
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RETAIL

In today’s market, retailers require to compete with online stores. To do this, retailers need to understand consumers’ spending habits and how this data could help generate more revenue. We at INNOSTRATEQ can assist in visualizing the data that retailers collect today. Furthermore, by having the visibility, retailers can better understand customers’ habits. It will help in understanding customer satisfaction, lost and prevention, and reduce lost revenue, which in turn will help you better manage your retail operations.

Key Services:

  • Inventory Management
  • Sales Data
  • Store Operations
  • Lost and Prevention

TRANSPORTATION & LOGISTICS

Do you have a way to track and eliminate waste efficiently? Or even improve vehicle usage and service maintenance? Is it difficult to understand and find ways of reducing warehousing cost or understanding where the gap to resolving the issue lies? INNOSTRATEQ can eliminate the hassle of trying to understand these risks and gaps with our custom dashboards. We can help you see more, see efficiently, see differently and improve operations and safety.

Key Services:

  • Fleet Performance
  • Points of Interest
  • Idling
  • Sensor Reading
  • Inventory on Hand
  • Supplier Reporting
  • History by Supplier
  • Expense Control
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